Refund policy

Return Policy

Because Being Different Should Never Mean Being Left Behind

At Misunderstood, we're more than a clothing brand — we're a community for those who feel unseen, unheard, and unapologetically different. Every piece we create is made to order and designed to reflect your identity. Because of this, we’ve crafted a return policy that’s as honest and transparent as the movement we stand for.

Issues with Your Order?

If you receive a product that’s misprinted, damaged, or defective, please let us know within 30 days of receiving it. We’ll make it right — no questions, no hassle.

Email: [your support email]


Include:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging (if applicable)

Once confirmed, we’ll cover all costs for the replacement.

Lost in Transit?

If your package hasn't shown up within the expected delivery window, and you suspect it’s lost, contact us within 30 days of the estimated delivery date. We'll help track it down or replace it.

Incorrect or Incomplete Address

If you or your customer provide an incorrect or incomplete shipping address, the shipment will be returned to our fulfillment partner. In this case:

  • You’ll be responsible for reshipping costs once we confirm a corrected address.

  • If no action is taken within 30 days, the item may be donated and no refund will be issued.

Unclaimed Packages

If a package goes unclaimed and returns to our facility:

  • You’ll be responsible for reshipping costs (if applicable).

  • After 30 days of no response, it will be donated to charity.

Returns & Size Exchanges

Every item is made to order, specifically for you. That means:

  • We do not accept returns due to buyer’s remorse.

  • Size exchanges are not supported at this time. Please refer to our sizing charts before ordering.

If you do wish to exchange an item for a different size, you’ll need to place a new order at your own expense.

This is intentional fashion — not off-the-rack. Your order is custom made, not mass produced.

International & Legal Notes

EU Customers: Under Article 16(c) of the EU Consumer Rights Directive, the right of withdrawal does not apply to made-to-order or personalized goods.
Brazilian Customers: You may request a return within 7 consecutive days of receiving the item, with proof of item condition. Refunds are not issued if the item is used or damaged.

Before You Return...

We always recommend reaching out to us first before taking any return action. We’re here to help, to listen, and to make it right.

Final Word

At Misunderstood, we celebrate what sets you apart — and that extends to how we support you. Our return policy isn’t just about logistics. It’s about trust, respect, and staying true to our mission.

When you wear Misunderstood, you’re not just wearing a brand — you’re wearing your truth. And we stand behind that.

Need help?
Reach out to us anytime at [your support email].